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Crucial Conversations: Tools for Talking When Stakes Are High
This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.
The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
This new edition addresses issues that have arisen in recent years. You'll learn how to:
- Respond when someone initiates a Crucial Conversation with you
- Identify and address the lag time between identifying a problem and discussing it
- Communicate more effectively across digital mediums
Whether they take place at work or at home, with your coworkers or your spouse, Crucial Conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a Crucial Conversation again.
Author: Joseph Grenny, Kerry Patterson, Ron McMillan
Binding Type: Paperback
Publisher: McGraw-Hill Companies
Published: 10/21/2021
Pages: 304
Weight: 0.8lbs
Size: 8.98h x 5.98w x 0.94d
ISBN: 9781260474183
About the Author
Switzler, Al: - McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwidePatterson, Kerry: - McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwideMcMillan, Ron: - McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
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